A long-term, trust-based PV partnership in Denmark

As a global CRO with fully established PV systems and governance, Excelya selectively partners with local experts to complement its capabilities where needed, such as PharmAdvice, a valued and trusted partner in Denmark.

Key takeaways

• Long-standing collaboration since 2019

• Strong regulatory expertise

• Reliable local PV representation in Denmark

• Independent and proactive daily support

• Transparent communication and adaptability
  

Establishing local expertise within a robust global system

When global CRO Excelya began exploring external pharmacovigilance support in Denmark, the priority was clear: to find a partner who could seamlessly integrate into Excelya’s established global PV system and governance.

“It was important to find someone with local regulatory knowledge. At the same time, we have a robust system and follow our own processes, so we needed a collaborator who could adapt to our system, and PharmAdvice did that,” says Senior Safety Manager Galina Stamenova.

Stability in a high-volume environment

Excelya partners with PharmAdvice for local PV services in Denmark within a framework defined and overseen by Excelya, involving significant case volume and strict compliance expectations.

“For a client in the Danish market, the PharmAdvice team supports us in maintaining a high volume of cases. The collaboration is constructive and transparent, and they have been a reliable partner to us for many years.”

From structured onboarding to smooth collaboration

The collaboration began with intensive alignment: meetings, adjustments, audits, and process refinement. Over time, the partnership matured into a stable and efficient working relationship.

“In the beginning, we made quite a few adjustments. PharmAdvice were very amenable to our needs. Over the years, our collaboration has strengthened, and now we work together very smoothly,” Galina explains.

Trust developed gradually and solidly. What began as careful onboarding has evolved into a dependable, long-term relationship.

“We feel very comfortable working with the team. I trust their expertise, and I know they dedicate the necessary time and care to every task.”

Independent, proactive, and reliable team

A key strength of the collaboration is the team’s independence in daily operations, Galina says:

“The team know what they are doing and operate with a high degree of autonomy within Excelya’s framework. This enables us to work more efficiently at our end. They are proactive and offer valuable suggestions for improvement. I appreciate that they respond promptly if there is ever an issue and follow up until it is resolved,” she says.

Quality that stands up to commercial pressure

As in many outsourcing relationships, cost discussions arise. However, quality has consistently remained strong.

“The quality has never been in question. And when alternatives have been discussed, the full-service scope could not be matched. The consistency in quality and communication has been a key factor in maintaining service continuity.”

Transparent, adaptable, and honest

Among the most defining features of the partnership are transparency and flexibility.

“PharmAdvice are quite adaptable to our needs, and our collaboration is very transparent. Whenever adjustments have been necessary, open dialogue has ensured alignment, and we always managed to get to a point where both parties were satisfied.”

All in all, Galina is pleased with the collaboration:

“It’s a good collaboration in every aspect. Even their administrative staff are a pleasure to work with. They are a valued partner.”